At Heaton House we, and our staff, are committed to providing a high standard of care to each of our Residents. We embrace the fundamental principals of care to ensure you receive individual care with respect and dignity at all times.

• We provide you with individual care of the highest quality in safety and confidence.
• We ensure that your care is flexible to meet your daily personal needs.
• We ensure your plan of care is developed to your individual requirements.
• We ensure your individual needs and values are respected at all times.
• We ensure all our staff are trained and dedicated to providing high standards of individualized care. WE DO NOT USE AGENCY STAFF.
• You get to know our staff, as our staff get to know you and provide for your specific needs.